Last updated: 15 August 2025
Welcome to louisenorton.co.uk (the “Site”). At Louise Norton (referred to as “we”, “us”, or “our”), we are committed to protecting your privacy and handling your personal data with transparency and care.
The data controller for personal information collected via this Site is:
Louise Norton
11 Thorp Arch Park, Thorp Arch Village, England LS23 7AP
Email: info@louisenorton.co.uk
We collect personal data to provide and improve our services, including reflexology treatments and wellness information:
Contact Data: Name, email, phone—when you book or contact us.
Technical Data: IP address, device/browser details, site usage—via cookies and analytics.
Optional Data: If you subscribe to a newsletter or leave feedback.
We use this data to:
Schedule appointments and communicate with you.
Tailor and improve your experience on the Site.
Respond to inquiries, service changes, or updates.
Under UK GDPR and data protection law:
Performance of contract – to manage appointment bookings and service delivery.
Legitimate interests – to improve site usability and offerings, provided it doesn’t override your rights.
Consent – for optional marketing communications, such as newsletters.
We use cookies to:
Enable core site functionality.
Gather analytics data to understand how visitors use the Site.
You can disable or limit cookies via your browser settings. Please note that disabling cookies may affect Site performance.
Our Site may link to trusted third-party pages (e.g., social media or wellness partners). This Privacy Policy does not apply to external sites—so please review their respective policies before sharing any personal data.
We do not sell or share your personal data with unrelated third parties. Your information may be shared:
With service providers processing data on our behalf (e.g., email, analytics providers) under contract and appropriate safeguards.
If required by law or to protect our legal rights.
We retain personal data only as long as necessary to provide services, or as required for legal or administrative purposes (e.g., appointment records). Once no longer needed, we securely delete or anonymise your information.
Under UK GDPR, you have the right to:
Access and receive a copy of your personal data.
Correct inaccurate data.
Request deletion of data no longer necessary.
Object to data processing under legitimate interests.
Withdraw consent to communications, anytime.
Lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe we’ve mishandled your information.
To exercise these rights, contact us at the details above.
We take reasonable technical and organisational measures to safeguard your personal data against loss, misuse, unauthorised access, or disclosure. Please note that while we strive to protect data, complete security cannot be guaranteed over the internet.
We may update this Privacy Policy (for example, due to changes in legal requirements or services). The “Last updated” date will reflect such changes. We encourage you to revisit this page from time to time.